Thursday, 29 November 2012

Back to Normal - Almost...

I'm glad to say I'm now fully online again, so will be catching up over the next few days.

Only when you lose your internet use, do you realise how much you use it for.

My OH did let me use his little netbook, but it couldn't cope with sites that had lots of graphics and pages with adverts on- I couldn't do anything until the page was loaded and it was so much slower than I'm used to...

My computer has had a couple of replacement parts, so I got an IP address again (my computer lost it's identity at the weekend along with my internet access) but it still didn't work.

The technical experts at my ISP (internet service provider) did a brilliant job, despite being on the less usual solutions stage.

And the answer to my problems?

Apart from adjusting settings and typing in codes to get it to do specific things, it improved after uninstalling the computer's security package, and replacing it with an alternative- internet access was immediately restored.

I'd done quite a few standard checks before I rang anyone; run the diagnostics on my computer, checked wires and connections and the old favourite of turning the router off, then on; turning the computer off and then back on, clearing cookies, browser history, cleaning the disk.

I have a basic housekeeping routine for my computer each week to keep it running happily, and it is something everyone should do regularly- and you can set your computer to defragment your files once a month.

I'm just glad there was someone on the other end of the phone who could eventually solve my problem, when the initial work didn't resolve the issue.

Have to say I can see the advantages of wi-fi, but even that doesn't protect you from security updates
upsetting your computer...

A big thank you to all who left comments on my previous post- they helped retain my sanity when I was getting upset and annoyed at the numerous phone calls and brick walls I kept facing in trying to get back to normal.

Now, I'm going to catch up on what's been going on in the writing world ready for my weekend post...


Patsy said...

You're right that we don't realise how much we rely on our computers until they go wrong. Glad you have things sorted now.

Carolb said...

I'm just about caught up now, Patsy. Still have a few blogs to visit to read the interesting things I missed at the time. :-)