For my friends who have already heard this- I apologise- but decided as I blogged about my initial trials and tribulations of setting up my (new) Windows 10 computer last year, I thought I might as well reveal this latest issue and solution.
At some point in the last 6-8 months something interfered with the Windows update system-despite the security and malware systems. I had the rare update fail to install, but usually they reinstalled the next time.
One of the advantages of Windows 10 is that the security updates are checked for and installed in the background, so unless you actually go into your settings and look at the update history you don't know whether anything important has failed to install.
It was pure chance I happened to look and saw a couple of big updates from the March Security update had failed, and failed... The system kept trying to install these updates and they kept failing. When I did the manual update they kept failing too...
Sadly the system doesn't alert you to this, which is a weakness. So I'd definitely suggest checking your update history now and then.
So off I went to the online tech support for Windows, and over the next 24 hours, five different (but very understanding) techs from across the globe tried to resolve my issue via remote access. Sadly each time this wretched update failed at the last moment- after the tech had signed off.
|An important. task..|
Go to your computer's Control Panel, choose the Systems and Security option.
On my machine it's then Troubleshoot Common Computer Problems, and on clicking that you should be able to find Fix problems in Windows updates. Sometimes it will also say during the process something about administrator permissions, so just click that and then the next button. It will do it's magic and show you what has been fixed.
Every time my system was fixed, but it didn't stay fixed...
Eventually tech no.5 in Israel told me I had 2 options: a refresh, or reinstallation. Apparently the refresh would be a waste of time, and I'd be better off reinstalling. They sent me an email with the link to the info I needed.
March and April are the busiest months for me, so I put it off. Other security updates were installing okay.
Then this horrible ransomware issue emerged on Friday in the UK.
This was when my uninstalled big update of various patches became serious. My computer was not patched. And although I was not a company or big organisation, my computer was still vulnerable because of the missing patch.
So I did a final back up of anything not yet backed up. (You might like to read Simon Whaley's latest post over on his The Business of Writing site about backing-up your work.)
Then I read up on clean installation process, it was actually relatively easy. I was also able to reinstall from the Anniversary edition (that was released last Summer) rather than from the memory stick with the original version.
Go to your computer settings, then Update and Security. Select Recovery from the list on the left-hand side, it's just a matter of following the instructions and selecting the option you need.
The longest part was the downloading- though it does say you can continue to use the computer meanwhile. Once the installation begins you do need to be there as you're required to set the country and language, but it doesn't take too long; you just need to sign into the computer again each time as it needs to restart through the process.
Of course once it's all back in place you then need to go through all the settings just as if you'd just got the computer.
Most of the programmes (apps) I need I've reinstalled, and that important security update installed first time.
It's also solved some minor display problems I had: the missing sign-in at the top right of my blog screen reappeared, and on Facebook, where the stats show for individual posts, in the insights on my Carol Bevitt-writer and Serena Lake pages, they came back too. I hadn't associated them with my computer issues.
So far all is going okay.
I'll be blogging with some news and links on Sunday, so I'm glad the computer is fixed...